Volume 13, Issue 4, 2018

1. Leadership Behaviours and Organisational Performance in Professional Quantity Surveying Practice in Malaysia: A Critical Review

- Ngoh Wei Ching & William Chua

This paper refers to the construction industry in Malaysia, but the same issues apply in many countries. Construction, whether it’s homes, public buildings or transport links, has a strong effect on the economy. It is a complex process involving many skills and materials to suit a great many conditions and requirements, and so it links to other industries, such as cement works and glaziers. It’s important to complete tasks in the right order, for example, to make it watertight before internal work. This means the right materials and the right workers have to be available at the right time. To achieve this there has to be excellent communication and coordination, or there will be delays, which will cause further delays at later stages of the process. Weather is an additional factor which cannot be controlled, but needs to be factored if deadlines are to be realistic. Given all of this, it is not surprising that many consider the construction industry to be underachieving. This paper focuses on the role of leadership, and how this might improve.


2. A Conceptual Study on the Impact of Corporate Social Responsibility on Customer Loyalty: A Perspective of the Banking Industry in Malaysia

- Goh Lee Cheng & William Chua

It has always been essential for organisations, even not-for-profit ones, to gather enough money to keep going. In many cases profit in the prime concern, sometimes the only concern. Yet history has shown that some also have acted on their conscience, with small donations for charity, or prolonged benevolent policies such as building good housing for the workers, and even creating pleasant open spaces to improve general quality of life. Now this seems to be growing into a collective conscience. CSR has become a vital consideration, alongside profit. Some of this comes from laws, regulations and stern guidelines, but as well as that, those who are reluctant to comply and only do so minimally put their reputation at risk, and as a result, lose the valuable asset of customer loyalty. This paper looks at these issues specifically in relation to the Malaysian banking industry, but the same principles apply to any organisation, including large corporations. Recent history has shown that there is no such thing as ‘too big to fail.


3. Study of Adjustment in Relation to Emotional Intelligence and Demographic Variables among Working Women of Punjab

- Sonia Sharma

There have been a great many studies on the value or emotional intelligence (EQ) which is often thought to be a better asset than cognitive intelligence (IQ). The general view is that those who are able to manage their emotions in a positive way are more able to adjust to their circumstances and their progress is less likely to be blocked by events. This is backed up by evidence, but is not necessarily always the case. This study looks at the effects of emotional intelligence specifically amongst working women of Punjab. It found that a high EQ was helpful to working women in some circumstances – urban women, women in secure jobs, women on a good income, and women experienced in their jobs. Job security, good income and experience are likely to be associated with more confidence, which may give a boost to EQ. The negative factors of insecurity, low income an inexperience may partly block EQ and make it less effective. It would be interesting to test this with other cases.


4. Conceptualising the Words of Wisdom from the Four Speeches of Jack Ma – The Lead Founder of Alibaba

- K C Chan

The message from Jack Ma is to believe in yourself and not let setbacks derail you. In this modern age there is always change, always a need to learn something new, sometimes to an overwhelming extent. Advances in technology have rightly earned the name of 'revolution' and it is vital to keep up and keep learning. The second message in this paper is about learning itself, and applies throughout life, from the young beginning life's adventure to old hands who still have much to learn. Information on many topics comes in at high speed from all directions. To remember it, it’s necessary to take time to sift and organise the new information, to reach the key message, to link it to other information, and transform it into knowledge. Meanwhile there is more information flooding in, which needs sifting, organising, and linking again. Time spent doing this will help to clarify what is important and what is not, as well as making it easier to remember for the future.